Privacy Policy
This policy explains how Caracas Luxury Estate collects, uses, and protects information provided by prospective buyers, advisors, and visitors to this website.
1. Who We Are
Caracas Luxury Estate ("we", "us", or "our") operates a private listing for an ultra-luxury residential property located in La Trinidad, Caracas, Venezuela. Inquiries are handled directly by the ownership representative under strict confidentiality.
Contact for privacy matters: contact@caracasluxuryestate.com.
2. Information We Collect
Information you provide
- Full name, email address, country of residence, and (optionally) phone number.
- Buyer profile data: buyer type, financing status, prior international real estate purchases, source of referral.
- Free-text messages submitted via contact or dossier request forms.
- Identity verification documents if required as part of qualified-buyer screening.
Information collected automatically
- IP address, user agent, referrer URL, and timestamp of submission (for fraud prevention and rate limiting).
- Aggregated analytics (page views, language preference, device type) via privacy-respecting tools.
3. How We Use Your Information
- To respond to private showing requests and dossier downloads.
- To verify that prospective buyers meet qualification criteria for an ultra-luxury transaction.
- To communicate property updates, transaction-related information, and follow-up correspondence.
- To comply with applicable anti-money-laundering (AML), know-your-customer (KYC), and tax-reporting obligations.
- To prevent abuse, spam, and unauthorized access to confidential listing materials.
4. Legal Basis (GDPR / LGPD)
Where applicable, we process personal data on the basis of: (i) your explicit consent when submitting a form; (ii) the necessity of pre-contractual steps at your request; (iii) our legitimate interest in qualifying buyers and preventing fraud; and (iv) compliance with legal obligations.
5. Sharing of Information
We do not sell or rent personal information. We share data only with:
- The ownership representative and authorized legal/financial advisors involved in the transaction.
- Service providers acting on our behalf under confidentiality (email delivery, hosting, document signing) — currently Vercel Inc., Resend Inc., and Zoho Corporation.
- Authorities when required by law or valid legal process.
6. Data Retention
Inquiry data is retained for up to 24 months after last contact, unless a longer period is required for legal, tax, or AML compliance. You may request earlier deletion at any time.
7. International Transfers
Because this listing attracts international buyers, your data may be processed in the United States, the European Union, or other jurisdictions where our service providers operate. We ensure that adequate safeguards (such as Standard Contractual Clauses) are in place.
8. Your Rights
Depending on your jurisdiction (GDPR, LGPD, CCPA, etc.), you may have the right to:
- Access, correct, or delete your personal data.
- Object to or restrict processing.
- Withdraw consent at any time without affecting prior processing.
- Lodge a complaint with your local data-protection authority.
To exercise these rights, email contact@caracasluxuryestate.com. We respond within 30 days.
9. Cookies & Tracking
This site uses strictly necessary cookies for navigation and form submission. Optional analytics cookies (Google Analytics 4) are loaded only after you accept the cookie banner. You may revoke consent at any time by clearing your browser storage.
10. Security
We use HTTPS encryption, server-side rate limiting, disposable-domain blocking, and access controls to protect submitted data. No internet transmission is 100% secure; we encourage you not to share sensitive financial information through web forms.
11. Children
This site is intended for qualified adult buyers. We do not knowingly collect data from individuals under 18.
12. Changes to This Policy
We may update this policy. The "Last updated" date above reflects the latest revision. Material changes will be notified by email when feasible.
13. Contact
Caracas Luxury Estate
La Trinidad, Caracas, Venezuela
Email: contact@caracasluxuryestate.com